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Legal

Data access request

Last updated: June 25, 2026

At creatorXchange, we respect your right to access your personal data. This document outlines how you can request access to your data.

1. Submit a Request

  • Log into your creatorXchange account
  • Go to Settings > Privacy & Data
  • Click on “Request My Data”
  • Verify your identity using your account password
  • 2. What Data You Can Request

  • Account Information
  • Profile Details
  • Content Analytics History
  • Platform Usage Statistics
  • Connected Platform Data
  • Payment History (if applicable)
  • 3. Processing Time

  • Requests are typically processed within 30 days
  • You will receive email notifications about the status of your request
  • Complex requests may require additional time
  • 4. Receiving Your Data

  • Data will be provided in a downloadable format (CSV or JSON)
  • You will receive a secure link via email when your data is ready
  • The link will be valid for 7 days
  • 5. Alternative Request Method

    If you cannot access your account, you can submit a request via email:

  • Send an email to admin@creatorXchange.co
  • Include “Data Access Request” in the subject line
  • Provide your account email and username
  • Include proof of identity (we will provide instructions)
  • 6. Additional Information

  • There is no charge for requesting your data
  • We may contact you for additional verification
  • Multiple requests within 6 months may be limited
  • For questions about data access requests, contact our Privacy Team at admin@creatorXchange.co.

    Note: This process complies with applicable data protection regulations and Meta’s Platform Terms.